Kecino FAQ – All your questions answered here

No. Under Kecino's policy, each person may only hold one account. If multiple accounts are detected, all associated accounts will be closed and balances may be forfeited.

KYC (Know Your Customer) is an identity verification process. Before your first withdrawal, you'll need to submit a photo of your national ID or passport. Verification is typically completed within 15 minutes. This is done entirely to protect the security of your account.

On the login page Go to the page and click the "Forgot Password?" link. Enter your registered email or mobile number and a reset link will be sent to you. Use that link to set a new password.

You must be at least 18 years old to register on Kecino. If an underage user is identified during verification, their account will be suspended immediately.

The following deposit methods are available on Kecino:

• BKash (Direct & Merchant)
• Nagad
• Rocket (DBBL)
• Bank Transfer
• USDT (Tether)
• Visa / Mastercard

Minimum deposit: BDT 500
Maximum deposit: It varies by method. bKash typically allows up to BDT 25,000; bank transfers allow higher amounts. Contact support for specific details.

Deposits via bKash and Nagad are usually credited within 5–10 minutes. Bank transfers may take 24–48 hours. If it takes longer than 1 hour, contact support with a screenshot.

Kecino does not charge any fees on deposits. However, your payment provider (such as bKash) may apply their own transaction charges in accordance with their policies.

Withdrawals via bKash and Nagad are typically processed within 15 minutes to 2 hours. Bank withdrawals may take 1–3 business days. Withdrawals made after 10 PM may be processed the following morning.

The minimum withdrawal amount on Kecino is BDT 1,000. Withdrawals below this amount are not permitted. Please note that bonus balance requires wagering requirements to be met before withdrawal.

Common reasons a withdrawal may be blocked include:

• KYC verification not completed
• Bonus wagering requirements not yet met
• Incorrect payment details entered
• Security verification in progress

If you have any issues, contact support immediately.

No. For security reasons, withdrawals can only be made to a payment account registered in your own name. Withdrawals to third-party accounts are not permitted and any such requests will be declined.

After registering on Kecino, you'll receive a welcome bonus on your very first deposit. A bonus of up to 100% of your deposit amount will be automatically credited to your balance. No bonus code required.

A wagering requirement means you must place a certain number of bets before withdrawing your bonus funds. For example, a 5x wagering requirement on a BDT 1,000 bonus means you must wager BDT 5,000 before withdrawing. Requirements vary by bonus.

Share your unique referral code with a friend. When they register using that code and make their first deposit, you'll receive a referral bonus. The bonus amount may vary depending on the current promotion.

Typically, only one bonus can be active at a time. You must meet the wagering requirements of your current bonus before claiming a new one. For more details, Terms & Conditions Read more.

Kecino offers the following game categories:

• Live Casino – Blackjack, roulette, baccarat, poker
• Slots – Thousands of slot games
• Sports Betting – Cricket, football, tennis
• Bingo – Fun bingo games
• Bet – Multiple betting types

Yes. Kecino is fully mobile-friendly. You can play all games from any smartphone browser, and it works perfectly on both Android and iOS — no separate app download required.

Absolutely. Kecino's Live Casino features professionally trained dealers running real tables in front of high-definition cameras. You can interact with them in real time.

No. All slots and table games on Kecino are certified by an independent RNG (Random Number Generator). Results are entirely random and unbiased. Live Casino games are streamed in real time, leaving no room for any manipulation.

Yes. Kecino uses 256-bit SSL encryption to keep all your data secure. Your personal information and financial transactions are fully protected. We operate as a licensed and regulated operator.

There are three ways to contact Kecino support:

• Live Chat: Instant 24/7 support in Bengali
• Email: [email protected] (response within 24 hours)
• FAQ: You'll find answers to most questions right on this page

If you notice any suspicious activity, contact support via Live Chat immediately. We will temporarily lock your account and launch an investigation right away. Change your password and enable 2FA.

Kecino's Responsible Gaming You'll find everything on the page — deposit limits, self-exclusion, cooling-off periods, and more. If you feel you have a problem, contact support right away.