🔏 Privacy Policy

KecinoYour data is completely secure at - – our Privacy Policy

Your personal data is invaluable to us. Kecino never sells or shares your data – it is used solely to provide you with our services.

In Brief

We How we protect your data

The core pillars of Kecino's Privacy Policy

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Maximum Encryption

All your data is secured with 256-bit SSL encryption. Banking-grade security is guaranteed.

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Sale of Data Prohibited

Kecino never sells or transfers your personal data to third parties.

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Full Transparency

What data is collected, why it is collected, and how long it is kept – all clearly communicated.

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Your control

You may request to view, correct, or delete your data at any time.

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Cookie transparency

Kecino provides full details on which cookies are used and why. Optional cookies can be disabled at any time.

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Regular Security Audits

Third-party security experts conduct regular audits of Kecino's systems.

Last Updated: January 1, 2026  |  Effective: January 1, 2026
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Section 01

Introduction & Applicability

Kecino (kecino.onl) serves players from Bangladesh and many other countries around the world. This Privacy Policy explains in detail how your personal information is collected, stored, used, and kept secure on our platform.

By using our website or creating an account, you are deemed to have consented to this Privacy Policy. Kecino adheres to international data protection laws and best practices.

In Simple Terms: We only collect as much data as needed to serve you – and we keep it with the highest level of security.

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Section 02

What data we collect

Kecino only collects information that is necessary. Data that is not needed is never collected.

Information Provided Directly (at Registration)

  • Full name and date of birth (for age verification)
  • Email address and mobile number
  • Username and password (encrypted)
  • Residential Address
  • A copy of your national ID or passport for KYC verification

Automatically Collected Information

Type of Data Purpose Requirements
IP address Security & Geolocation Mandatory
Browser and device information Experience enhancement Optional
Session Logs & Gaming History Account security Mandatory
Transaction History Financial records Mandatory

Kecino never collects your full bank card number or CVV. Payment details go directly to the payment provider.

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Section 03

Purpose of Data Use

The purposes for which we use your data are clearly stated below. Your data is not used for any purpose beyond these.

  • For creating and managing your account
  • For identity and age verification (KYC)
  • To process deposits and withdrawals
  • To prevent fraud and money laundering
  • To provide customer support
  • To improve the platform and deliver a personalized experience
  • To communicate bonus and promotional offers
  • To comply with legal obligations
  • To diagnose and resolve technical issues

Marketing Communications: You may unsubscribe from Kecino's marketing emails or SMS at any time. Contact support or turn them off from your account settings.

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Section 04

Data Sharing & Disclosure

Kecino never sells your personal data. However, in certain limited circumstances, information may be shared with specific third parties.

Permitted Grounds for Sharing Data

  • Payment providers (bKash, Nagad, Bank) – Only the information necessary to complete transactions
  • Regulatory Authorities – Under legal obligations
  • Security Verifiers – For fraud prevention
  • Law enforcement agencies – in response to a court order or legal claim

Kecino never shares your data with advertisers, data brokers, or for any other commercial purpose.

Whenever data is shared with third parties, a data processing agreement is in place requiring them to maintain strict data protection standards.

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Section 05

Data Retention & Duration

Kecino does not retain your data longer than necessary. The retention period for each type of data is outlined below.

Type of Data Retention Period Reason
Account information 5 years after account closure Legal requirement
Financial transactions 7 Years Regulatory Obligations
KYC documents 5 years after account closure AML laws
Support Conversations 3 Years Quality of Service
Session Logs 90 Days Security

Once the retention period expires, data is securely and permanently deleted or anonymized. All data is retained for as long as the account remains active.

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Section 06

Cookie Policy

Kecino uses cookies to enhance your experience. Cookies are small text files stored on your device.

The types of cookies we use

  • Essential cookies Mandatory – Required for login sessions and security
  • Functional cookies Optional – Remembers your preferences and language settings
  • Analytics Cookies Optional – Usage statistics for platform improvement

You can disable optional cookies through your browser settings. However, disabling essential cookies may prevent the platform from functioning correctly.

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Section 07

Your rights

As a Kecino user, you have full rights over your own data. Your key rights are outlined below.

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Right to Access Data

You may request to know what information we hold about you.

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Right to Rectification

You may request corrections to any inaccurate or outdated information.

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Right to Erasure

You may request that certain data be deleted after your account is closed.

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Data Portability

You may request a copy of your data in a commonly used format.

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Objection to Processing

You may object to the use of your data for specific purposes.

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Right to Contact

For any privacy-related questions, feel free to contact us directly.

To exercise your rights: Email us at [email protected] or reach out via live chat. Kecino is obligated to respond within 30 days.

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Section 08

Child Protection Policy

Kecino strictly prohibits use by anyone under the age of 18. We never knowingly collect data from minors.

  • Age is verified at the time of registration.
  • Identity and age are verified through the KYC process.
  • If a user is found to be a minor, their account is immediately suspended.
  • Any data collected from a minor is permanently deleted.

If you suspect that a minor in your household is using Kecino, please contact our support team immediately.

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Section 09

Security Measures

Kecino employs industry-leading technical and organizational measures to keep your data safe.

  • 256-bit TLS/SSL Encryption – On All Data Transmissions
  • AES-256 encryption – for data at rest
  • Two-Factor Authentication (2FA) – For account login
  • Auto Logout – On Inactive Sessions
  • Regular Penetration Testing – Conducted by third-party experts
  • 24/7 Security Monitoring
  • Data Backup – Across multiple secure locations

In the event of a security incident, we will notify affected users within 72 hours and take the necessary steps.

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Section 10

Policy Changes & Contact

Kecino may update this Privacy Policy from time to time. For significant changes, notice will be sent to your registered email address and posted on the platform.

The date of any changes will always be updated at the top of the page. Continued use of the platform after a new policy is published will be considered acceptance of that policy.

Contact us

Privacy-Related Email
Live Chat Support
24/7 Active – Support in Bengali
Response Time
Response Guaranteed Within 30 Days
Play With Peace of Mind

KecinoYour privacy is protected at -

Your data is safe, your privacy is protected. Register with Kecino now and start playing with peace of mind.

Data Secured SSL Encrypted KYC verified No Sale of Data
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